HELP
Frequently asked questions
Ordering, artwork, timing and what happens after you order.
Can I order just one printed canopy?
Yes. Single-unit custom work is something we do routinely, not an exception.
How much does a custom canopy cost?
Custom canopies are quoted individually, because the price depends on the size, the frame, how much is printed, the quantity and the delivery address. Design your canopy in the 3D studio or send us a brief, and we reply with a written quote delivered duties paid (DDP). Ready-to-use canopies show their price on the product page.
How long does it take?
Your quote gives an estimate in stages: proof approval, production and packing, handover to the freight forwarder, international transport and customs, and final delivery. The estimate starts once payment is received and the final proof is approved. Tell us your event date when you ask for a quote and we will say whether it is realistic.
What artwork do I need to send?
A vector file if you have one, otherwise the largest PNG or JPG you have. If all you have is a photo of your logo, send that — we will clean it up as part of the proof.
Can I see what it will look like first?
Yes. For the 10 x 10 ft canopy you can design it in the 3D studio and send that design for a quote. Before anything is printed we send a final proof for your approval. Other sizes are quoted from your brief.
Can I change or cancel a custom order?
Yes, until production starts. Production starts only after the agreed payment and your approval of the final proof. If we have already incurred costs, we charge only costs we told you about in advance and you agreed to. See the custom order terms.
Do you print team logos or school mascots?
Only if you have the right to use them. Team and brand marks generally need a licence or written permission from the owner. When you upload artwork you confirm you have that right.
How does delivery work?
Custom orders are delivered duties paid (DDP): we arrange and pay for transport, import clearance and duties to the address in your quote, and tell you about any extra charges before you accept it. Include your delivery country and postcode when you ask for a quote.
Can you supply in bulk for a franchise or event series?
Yes. Volume orders, multi-site deliveries and OEM or private-label work are all things we handle. Request a quote.
What if something arrives damaged?
Contact us with your order number and photographs. If an order arrives damaged, has missing parts or a defect, or does not match the approved proof, we will arrange a reprint, repair, replacement or refund. See the custom order terms.