Custom order terms

Supported configurations can be ordered online: create your design in the MORVIK 3D studio, confirm it, review your configuration and price, then continue to checkout. Saving or confirming a design does not charge you or approve production.

Configurations that require a quote, special sizes, bulk projects and destinations outside online checkout are confirmed in a written quote. After an online order or an accepted quote, we review your artwork and send a final proof. Production requires both payment and your final proof approval.

For an online order, review the selected size, frame, included parts, printing, quantity and price before checkout. The checkout shows the amount to pay, including applicable shipping charges and taxes. Your order confirmation records the purchased configuration.

For a quoted project, the written quote states the configuration, printing, quantity, price, delivery destination and terms, payment terms, and estimated lead time. Review and accept that quote before proceeding. A quote request itself is not an order.

Custom canopy orders to supported U.S. destinations are delivered duties paid (DDP). MORVIK arranges transport, import customs clearance and import duties to the delivery address in your order confirmation or accepted quote. Shipping charges and applicable sales tax are shown at checkout for online orders, or stated separately in your written quote.

If your address needs special handling (for example a remote area, a liftgate or a restricted site), contact us before placing an order so we can confirm availability and any extra charges. Destinations outside online checkout require a written quote.

Production starts only after both of these: we have received the agreed payment, and you have approved the final proof.

Please check the proof carefully, including text, spelling, phone numbers and layout. By approving it you confirm that the content is what you want printed and that you have the right to use the artwork, logos and trademarks in it.

Approving the proof does not change our responsibility for our own work. If the product does not match the approved proof, or has a misprint or manufacturing defect, see If something is wrong below.

Printed colour is matched as closely as the print process and fabric allow. Small differences from a screen or from an earlier order can occur; if a colour must match a reference, tell us before you approve the proof.

Before production starts you can change or cancel your order. If we have already incurred costs for your order, we may charge only costs that we told you about in advance, that you agreed to, and that were actually incurred. Any other amount you paid is refunded.

Once production has started, an order made to your design cannot be cancelled or returned because you changed your mind. This does not affect your rights if the product is defective, does not match the approved proof or is not delivered as agreed, or any rights you have under applicable law.

We confirm estimated timing during artwork and proof review for online custom orders, or in the written quote for quoted projects. Custom fulfillment has these stages:

1. proof preparation and your approval
2. production and packing
3. handover to the freight forwarder
4. international transport and customs clearance
5. final delivery to your address

Production starts only once payment is received and the final proof is approved. In-stock processing and transit estimates do not apply to custom production. Timing is an estimate, not a guaranteed date; if you have an event date, contact us before ordering so we can confirm whether it is feasible.

If we cannot ship within the time we gave you, we will tell you as soon as we know, with a revised date. You can then agree to the new date or cancel and receive a full refund for anything not yet shipped.

If your order arrives damaged, has missing parts or a defect, or does not match the approved proof, contact us with your order number and photographs of the problem. We will check it with you and arrange a reprint, repair, replacement or refund, depending on the issue.

These terms apply to custom orders only. Ready-to-use products bought directly from the store are covered by our standard refund policy, linked in the footer.

If anything here is unclear, ask before placing an online order, accepting a quote or approving a proof. It is much easier to change a design than a finished canopy.